Delivery Policy

Last Updated: February 2026

1. Nature of Services

Smicolon GmbH provides professional IT consulting and Software Development as a Service (SDaaS). Our services are exclusively digital and remote in nature, encompassing strategic consulting, custom software development, technical architecture design, and development support.

We serve both business-to-business (B2B) and business-to-consumer (B2C) clients. All services are provided on a remote basis without any physical products or goods.

2. Service Delivery Method

All services are delivered digitally and remotely. There is no physical delivery, shipping, or transportation of goods involved. Service delivery methods include:

  • Remote collaboration via secure online platforms and communication tools
  • Digital file transfers and cloud-based repositories for deliverables
  • Web-based project management systems and documentation portals
  • Video conferences and remote support sessions

3. Delivery Timelines

Service delivery timelines are determined on a project-by-project basis and are specified in the respective Service Level Agreement (SLA), Statement of Work (SOW), or Service Contract. Timeline expectations include:

  • Initial project kickoff and planning phase
  • Milestone-based delivery schedules as outlined in the project contract
  • Sprint-based iterations for software development projects
  • Ongoing support and maintenance schedules

4. Dedicated Hours Model

Smicolon GmbH operates on a dedicated development hours model. Clients engage our services on a monthly basis with a fixed allocation of dedicated development hours. Key aspects include:

  • Monthly allocation of agreed-upon development hours per contract terms
  • Work prioritization based on project requirements and client feedback
  • Flexible resource allocation within the agreed monthly hour budget
  • Transparency in hour utilization and detailed time tracking reports

5. Communication and Reporting

Regular communication and transparent reporting are fundamental to our service delivery. We provide:

  • Weekly progress updates and status reports
  • Bi-weekly or monthly project review meetings
  • Access to project management tools for real-time visibility
  • Detailed documentation of all deliverables and technical specifications
  • Monthly invoicing with itemized hour breakdowns

6. Acceptance of Deliverables

The client review and acceptance process follows these steps:

  • Deliverables are provided for client review within the agreed timeframe
  • Client has a defined review period to test and evaluate deliverables
  • Feedback and requested modifications are communicated to our team
  • Revision cycles are conducted as per contract specifications
  • Final acceptance is documented and confirmed by the client

7. Force Majeure

Neither party shall be held liable for any delay or failure to perform its obligations under this delivery policy if such delay or failure is caused by unforeseen circumstances beyond the party's reasonable control, including but not limited to:

  • Natural disasters, pandemics, or public health emergencies
  • War, terrorism, or civil unrest
  • Government actions or regulatory changes
  • Severe internet outages or infrastructure failures

In such cases, affected parties shall notify each other promptly and make reasonable efforts to mitigate the impact and resume service delivery.

8. Contact Information

For inquiries regarding this Delivery Policy or our services, please contact:

Smicolon GmbH

Managing Director: Mohamed Hussein

Address: Karl-Kessler-Str 1, 85551 Kirchheim b. München, Germany

Email: info@smicolon.com

Website: smicolon.com

HRB 282790 (Amtsgericht München)

VAT / USt-IdNr.: DE353814199

This Delivery Policy is effective as of February 2026 and supersedes any previous versions.